Our approach
We aim to deliver a professional, responsive service. If something has not met your expectations, we want to hear from you so we can put it right.
How to complain
Please set out your concern in writing, including relevant dates and documents where helpful, and send it to enquiries@gbfc.co.uk or by post to the address shown on our Contact page.
What happens next
We will acknowledge your complaint promptly, investigate fairly and respond with our findings and any actions we will take.
Where a matter falls under a professional body's complaints process, we will direct you to the appropriate route once those membership details are confirmed on this site.
Related information
You may also find our Privacy Policy and Terms useful.